Frequently Asked Questions (FAQ) – Keyhomez Ibiza Rentals

1. How do I book a villa or apartment on Keyhomez?

Simply browse our listings on Keyhomez.com, choose your dates, and follow the secure checkout process. You’ll receive a confirmation email right after booking.

2. Is the property I see available in real time?

Yes, all our listings show real-time availability. If you see it as available, it’s ready to book instantly.

3. What is included in the rental price?

Most rentals include WiFi, cleaning, fresh linens, towels, and basic toiletries. Specific inclusions are listed on each property page.

4. Do I need to pay a security deposit?

Some properties require a refundable security deposit to cover potential damages. The deposit amount and conditions will be stated during booking.

5. Can I cancel my booking?

Yes, cancellation policies vary per property. Please review the specific cancellation terms before booking or visit our Refund Policy page.

6. Is VAT included in the price?

Yes, all our listed prices include VAT (IVA). If you are a company within the EU and provide a valid VAT number, VAT can be deducted under the intra-community supply rules.

7. Do you provide customer support?

Absolutely! Our team is available daily via online chat or by email at [email protected]. We don’t use call centers — just real people ready to assist you.

8. Can I make changes to my reservation?

In many cases, yes. Contact us as early as possible to adjust dates, guest numbers, or details. Changes are subject to availability and property policy.

9. Is travel insurance required?

While not required, we strongly recommend travel insurance to cover unforeseen cancellations, delays, or personal incidents during your stay.

10. Are the homes child-friendly?

Many of our villas and apartments are perfect for families. Look for listings marked as “Family-Friendly” or message us for recommendations.

11. Do you offer airport transfers or concierge services?

Yes! Upon booking, we can assist with airport transfers, car rentals, private chefs, and more through trusted local partners.

12. What is the check-in and check-out time?

Check-in is from 4:00 PM and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request and at an extra charge.

13. Do you offer long-term rentals?

Yes, some properties are available for long stays (30+ days), especially in the off-season. Contact us directly for special monthly rates.

14. Are pets allowed?

Some properties are pet-friendly, while others are not. Use the “Pet-Friendly” filter on our website or check the individual property description.

15. Why should I book with Keyhomez instead of a large rental platform?

We’re local, responsive, and transparent. Unlike generic platforms, we know every property we list, offer direct support, and ensure each stay is curated for quality and comfort.