Travel Key Properties Limited – Frequently Asked Questions
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- The total cost of your stay will be outlined at the time of booking. Some properties may have additional charges for extra services or amenities, which will be clearly stated.
- The rental price typically includes accommodation, utilities, and access to all listed amenities. Additional services such as housekeeping, chef services, or transportation may be available for an extra fee.
- We accept major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. Payment details will be provided at the time of booking.
- Yes, we use industry-standard encryption and secure payment gateways to ensure your payment details are protected.
- You can reach our customer support team via phone at +44 20 3456 7890 or email at [email protected]. We are here to assist you with any inquiries or issues.
Booking Questions
- You can book directly through our website by selecting your desired property and following the on-screen instructions. Alternatively, you can contact our reservations team via phone or email.
- Yes, you can cancel or modify your booking according to our cancellation policy. Please refer to the specific terms provided during your booking process or contact our support team for assistance.
- Our cancellation policy varies depending on the property and the time of booking. Generally, cancellations made within a specified period may incur a fee. Full details will be provided during the booking process.
- Minimum stay requirements vary by property and season. Typically, a minimum stay of 3 to 7 nights is required.
- Check-in and check-out procedures will be provided in your booking confirmation. Generally, check-in is after 3 PM, and check-out is by 11 AM. Early check-in or late check-out may be available upon request.
Help on your reservations
- If you encounter any issues during your stay, please contact our customer support team immediately. We are available 24/7 to assist you and ensure your stay is enjoyable.
- Pet policies vary by property. Please check the specific property listing or contact us to confirm if pets are allowed.
- While we do not offer travel insurance directly, we highly recommend that guests purchase travel insurance to cover unforeseen circumstances.
- We adhere to all local and international guidelines regarding COVID-19. Enhanced cleaning protocols and safety measures are in place at all properties to ensure the health and safety of our guests.
- To modify your reservation, please contact our customer support team. Changes are subject to availability and may incur additional charges.