Privacy Policy – Keyhomez Ibiza Vacation Rentals

At Keyhomez, operated by Vacation Damar SL, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.keyhomez.com or use our vacation rental services in Ibiza, Spain. By using our website or services, you agree to the practices described in this policy.

1. Company Information

• Business Name: Vacation Damar SL
• Address: Calle Marqués de Larios, 5, 29015 Málaga, Spain
• NIF/CIF: B93593283
• VAT ID: ESB93593283
• Website: www.keyhomez.com
• Email: [email protected]

2. Information We Collect

2.1 Personal Information

When you interact with us, we may collect:

• Full name
• Email address
• Phone number
• Billing and booking address
• Payment details (processed securely by third-party providers)
• Travel dates and accommodation preferences

2.2 Technical Information

We may also collect:

• IP address
• Device and browser type
• Pages visited, time spent, and actions taken on our site
• Cookies and tracking technologies

3. How We Use Your Data

We use your personal data to:

• Process and confirm your booking
• Communicate with you via email, phone, or live chat
• Provide customer support before, during, and after your stay
• Comply with legal and tax obligations
• Improve our website and service experience
• Prevent fraud and unauthorized activity

4. Legal Basis for Processing (GDPR)

• Contractual necessity – to complete your booking
• Consent – for marketing and promotional emails
• Legal obligation – for compliance with accounting and tax laws
• Legitimate interest – for improving services and ensuring site security

5. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

• Payment processors (e.g., Stripe, PayPal, bank transfer providers)
• Property managers and hosts for your booked accommodation
• IT, analytics, and customer support providers
• Legal authorities, if required by law

6. Cookies & Tracking

We use cookies to personalize content, analyze traffic, and improve website performance. You can control cookies through your browser settings. Some cookies are essential for website functionality and cannot be disabled.

7. Data Retention

We keep your personal data only for as long as needed to fulfill the purposes described in this policy or to comply with legal requirements (e.g., tax reporting).

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Request a copy of your data (data portability)
• Object to certain types of processing
• File a complaint with the Spanish Data Protection Agency (AEPD)

To exercise your rights, email us at [email protected].

9. Security Measures

We use encryption, firewalls, secure servers, and PCI-compliant payment processing to protect your data from unauthorized access, alteration, or loss.

10. Third-Party Links

Our website may link to third-party sites such as social media, booking platforms, or payment providers. We are not responsible for their privacy policies or practices.

11. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses to protect your data.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.keyhomez.com/privacy-policy. Significant changes will be communicated via email where possible.

13. Contact Us

• Email: [email protected]
• Live Chat: Available at www.keyhomez.com